Deposit, Cancellation & Refund Policy

1. Overview of Our Custom Services

THE RESTYLE COLLECTIVE, LLC provides bespoke furniture refinishing, wood restoration, custom hardware sourcing, and curated retail offerings at our studio showroom located at 2174 Park Avenue, Orange Park, FL 32073. Because our refinishing work involves custom labor, piece-specific material orders (such as dedicated mineral paint formulas, stains, and hardware), and reservation of dedicated studio floor space, the following policy outlines all terms regarding client deposits, project cancellations, and refunds.

2. Project Retainer & 50% Reservation Deposit

To book a project slot on our studio production schedule, an approved Work Authorization and a non-refundable retainer (standard 50% of the total estimated commission price) is required.

• Deposits are securely submitted through our official Stripe payment gateway.
• Receipt of deposit locks in your project start date, allocated workshop hours, and dedicated studio storage.
• The remaining 50% balance plus any approved add-on hardware or local delivery fees is due upon final project completion and client inspection.

3. 48-Hour Full Refund Cancellation Window

4. Cancellations After 48 Hours / Work in Progress

Once the 48-hour grace period has expired, or once physical studio preparation (such as chemical stripping, structural repairs, sanding, or procurement of custom colors and hardware) has commenced:

• The initial 50% deposit becomes non-refundable, as it offsets non-recoverable artisan labor, ordered materials, and occupied workshop space.
• If a client cancels while a project is actively in progress, the client remains responsible for all labor and materials expended up to the date of cancellation. The client is entitled to pick up their unfinished piece from our studio within fourteen (14) calendar days.

5. Client Satisfaction & Approval Process

We take tremendous pride in our craftsmanship. To ensure complete satisfaction:

• Progress Photos: We provide digital photos of finish samples and the pre-topcoat stage for client verification.
• Final Inspection: Clients have the right to inspect their finished piece in person at our 2174 Park Avenue studio prior to paying the remaining 50% balance.
• Touch-Up Guarantee: If there are any minor finish touch-ups or sheen adjustments requested during pickup, we will perform them at no additional labor cost prior to release.

6. In-Store Retail / Vendor Goods

For home decor items, vintage accents, and local artisan goods purchased directly off the showroom floor:

• Unused, unopened non-custom home decor items in original condition may be returned or exchanged within 14 calendar days of purchase with original receipt.
• All custom refinished furniture, commissioned artwork, and marked "As-Is" vintage items are final sale once inspected and accepted upon pickup or delivery.

7. Refund Processing Method & Timeline

All approved refunds are credited back directly to the original credit card, debit card, or payment method utilized during the initial Stripe checkout. Under standard banking protocols, refunds appear on the cardholder's statement within 5 to 10 business days.

8. Contact Us for Cancellations or Billing